If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the Return Merchandise Authorization (RMA) is issued. Items more than 30 days past the original invoice will be reviewed at Lumo Battery’s discretion.
To obtain an RMA, please contact us at 704.251.9565 or at firstname.lastname@example.org.
We ask you, the customer, to pay for any shipping costs to return the item to the Lumo Battery warehouse. Once received, a refund will be issued in the amount of the purchase.
For questions on the warrantees provided by our manufacturers, please refer to our Warrantee page at https://lumobattery.com/warranty-policy/